Frequently Asked Questions

There are several advantages to doing business with a professional firm instead of a freelancer. Here are a few:

Quality: We specialise in editing theses. Every day, our staff (all with PhD’s) review, edit, and format students’ theses. Not only are our editors and statisticians experienced, but each individual was hired through a rigorous screening process to ensure our clients receive the highest level of quality services. It is easy for a freelance editor to say what they want about themselves and their abilities; we’ve professionally trained and tested our staff to ensure they have the skills required to maintain the quality our clients have come to expect.

No Missed Deadlines: Freelance editors are known for failing to meet deadlines or disappearing after payment. This is often because freelance editors can only take on a few projects at a time, and if they become too busy, they may not prioritize your order over other clients’ orders. With a professional firm, you’re assured that your deadline will be met. If your editor or consultant becomes ill or is unable to complete the order, we would simply replace them with another one of our staff.

Flexibility: Every person is unique and comes with their own personality and stylistic preferences. If you find that you’re not connecting with your editor or consultant, we can replace them with another editor, at no extra cost, to ensure that you’re completely satisfied.

Longevity: We are an accredited business, here for the long run, whether you need us today, tomorrow, or next year. We aren’t going anywhere.

Yes, absolutely. All of your interactions and the work that we do for you are 100% confidential. Please let us know if you would like us to send you our Non-Disclosure Agreement.

Of course! Once we agree to the general terms, we would be happy to draw up a contract and send it to you for review and approval.

The turnaround time varies, depending on the complexity of each order. We will provide you with the exact turnaround time for your specific order when we send you your quote. Generally, documents containing fewer than 50 pages take around 5 to 7 business days to edit, whereas full-length theses (over 100 pages) typically take 7-12 business days. We do offer expedited services at an additional cost.

That’s not a problem. Although all of our professional editors and statisticians are experienced and very good at what they do, sometimes two people don’t work well together. If you feel that your editor or statistician is not meeting your expectations, please let us know, and we will assign another editor/statistician to your project.

Free revisions work in two ways: (1) If there are objective errors remaining in the text or formatting, we will revise your document free of charge; and (2) if you make minor edits to your document, in response to our comments, we will review and edit these for you free of charge. NOTE: all changes/new content must be highlighted or tracked so that they are easily visible in order for us to make the revisions. If you add more than 200 words of content, we will charge only for the additional content at the same level of service we gave you previously.

While no edit is going to be 100% perfect every time, typographical/objective errors should be very rare. If you find any errors in your document, simply return the dissertation as soon as possible and we will fix the errors free of charge.

If you email your documents to us, we would be happy to review it and let you know which level of editing appears most appropriate for your project. We’re also happy to discuss the options available to you over the phone.

Yes. Please email us the document you would like edited and we will edit one page at no cost to you. We hope this will provide you with a good sense of our editorial style. The typical turnaround on a sample edit is one or two business days.

Yes. Please visit our samples page

Most orders do not require in-person meetings. However, we do often schedule in-person meetings for projects that are particularly large or involved.

Yes. Our consultants and project managers are always available by phone (including text). Many of our editing services also include a follow-up chat with your editor. If not, phone consultations can be added to any order for an additional charge. Please visit our coaching page for more details.

No. Under no circumstances do we write content for academic submission and we unequivocally do not support plagiarism or academic dishonesty of any kind.

We offer a wide range of payment plans, though a deposit is always due upfront to initiate your order, and full payment is typically expected by the time the order is complete. Some exceptions can be made for returning clients with extenuating circumstances. We accept all major credit cards, PayPal, Zelle, and bank wire transfers.

We also have retainer agreements for clients that wish to work with us over time. For more information on our retainer payment plans, please click here.

No it is not. Many professors expect their students to seek professional editing assistance to ensure that the text is free of technical errors and properly formatted. The service we provide focuses on improving the mechanics and clarity of your content, rather than writing new content, which would be considered plagiarism.